AI concierge
A dedicated AI phone assistant and business number, configured for the customer. Answer enquiries, capture caller details and connect agreed booking workflows to the business calendar—even when the owner cannot take the call.
Our company etiquette
DO THE RIGHT THING. PERIOD.
Goblin Local Services partnersHelp local businesses
put AI to work.
Represent the whole Goblin Local Services package in your area—not just a directory listing. Help businesses bring their calls, bookings, payments, customer communication and business records together, with AI-assisted tools and a dashboard they can use every day.
What you're offering
One connected business platform. The tools and AI workflows are configured around the customer's services, prices and way of working. Agree the scope before making promises.
Calendar · Bookings & appointments
Manage appointments, resources and the work ahead from one calendar. Connect booking confirmations and deposits where those workflows are configured.
Payments & billing
Bring card payments, deposits and invoices into the business workflow. Record EFT and cash payments too, so the records reflect how customers actually pay.
Comms · Customer communication
Keep email and customer messages together. Use AI-assisted drafting and configured handling rules, with human review and escalation where needed.
Orders · Work, dispatch & delivery
Manage orders and their progress, with dispatch and delivery tools for businesses that need them.
Money · Business records
Keep money in and out, invoices, receivables and payables together instead of scattered across paper and separate systems.
People · Customers & contacts
Maintain customer, supplier and staff records so the information needed to serve people is in one place.
Sales · Enquiries & follow-up
Manage enquiries and a sales pipeline, record the conversation and set the next follow-up. Connect agreed AI-assisted workflows rather than leave enquiries untracked.
Results · Reports & alerts
Review business reports and configure alerts for the matters the owner wants to watch. Make the dashboard a practical view of how the business is going.
Goblin Social · Local visibility
Connect the business to the public directory so people can find its goods and services. A full business listing is included free while the business uses a Goblin Local Services product.
The concierge is a configured service, not an unlimited free extra. Its phone and AI usage costs are passed through at actual cost. Customer pricing and the agreed tools are set out in the proposal.
Your three responsibilities
You are an authorised representative of Goblin Local Services, not a reseller. GLS supplies the customer's system; you own the local relationship.
1. Sell the GLS package
Own the sale from first knock to signature. Understand the business's needs, show the package, arrange the demonstration and close the agreed offer. GLS backs you with technical and setup support.
2. Get service issues fixed
Be the rapid report conduit for your customers. Pass problems straight to 52, the AI orchestrator, so the team can investigate and arrange the right correction. Stay in touch with the customer.
3. Keep the directory accurate
Vet listings in your area and help keep business information current. Local knowledge matters: an accurate directory is part of the service, not a substitute for selling the full package.
How the partnership works
An exclusive territory
Apply for the postcodes you want to service. Territories are allocated by agreement, with one appointed partner per postcode. A customer's postcode decides the territory owner; a referral link records where an enquiry came from, not a transfer of territory.
Commission and ongoing service
The partnership covers commission on the customer's setup and an ongoing retention payment under your agreed terms. It is not simply a share of a $19 directory subscription. Commission terms, payment timing and responsibilities are covered in the partner agreement.
Your own working dashboard
Use the partner portal for your calendar, communication, orders, money, people, sales and results, alongside Goblin Social tools for your area's listings. Track the relationship and the next action—not just the initial sale.
Support behind you
GLS supports demonstrations, technical questions and system setup. Say plainly when a requested workflow needs checking. If a business is better off without our product, do the right thing and say so.
Common questions
Am I only selling website rental or Gold listings?
No. Your main offer is the Goblin Local Services business package: AI concierge, bookings, payments, communication, orders, business records, customer management, sales and reports. The Goblin Social listing complements that package.
Can I show a business the tools before they decide?
Yes. The full-package page lets a business register for a live demonstration. Discuss the workflows they need and check the scope before a proposal is agreed.
Is there a partner agreement?
Yes. The partner agreement sets out the relationship, territory, responsibilities and commercial terms. Applying is free and does not commit you to becoming a partner.
What if my area is small?
Tell us which neighbouring postcodes you could realistically service. Territory availability and the practical servicing area are discussed before appointment.
Does a user referral reduce my territory rights?
No. The business postcode decides the territory owner. Referral attribution is recorded separately; it does not override an exclusive postcode allocation.
Do I need to build the technology myself?
No. You need to understand the customer, explain the package accurately, own the sale and keep the relationship working. GLS handles the technical setup and provides support.
Build the local relationship. Bring the whole package.
Tell us about your area and the businesses you could help.
Goblin Local Services · ABN 11 413 264 510